Privacy Policy
Your privacy is important to us. This Privacy Policy explains how we collect, use and protect your information — both when you visit our website, and more broadly across our business. If you have any questions, please contact us.
Analytics
This website collects personal data to power our site analytics, including:
Information about your browser, network, and device
Web pages you visited prior to coming to this website
Your IP address
This information may also include details about your use of this website, including:
Clicks
Internal links
Pages visited
Scrolling
Searches
Timestamps
We share this information with Squarespace, our website analytics provider, to learn about site traffic and activity.
Cookies
This website uses cookies and similar technologies, which are small files or pieces of text that download to a device when a visitor accesses a website or app. For information about viewing the cookies dropped on your device, visit The Cookies Squarespace Uses.
These functional and required cookies are always used, which allow Squarespace, our hosting platform, to securely serve this website to you.
These analytics and performance cookies are used on this website, as described below, only when you acknowledge our cookie banner. This website uses analytics and performance cookies to view site traffic, activity, and other data.
Fonts
This website serves font files from and renders fonts using Google Fonts and Adobe Fonts. To properly display this site to you, these third parties may receive personal information about you, including:
Information about your browser, network, or device
Information about this site and the page you’re viewing on it
Your IP address
Visitor Data
This website is hosted by Squarespace. Squarespace collects personal data when you visit this website, including:
Information about your browser, network and device
Web pages you visited prior to coming to this website
Web pages you view while on this website
Your IP address
Squarespace needs the data to run this website, and to protect and improve its platform and services. Squarespace analyzes the data in a de-personalized form.
When you submit information to this website via webform, we collect the data requested in the webform in order to track and respond to your submissions. This information is shared with Squarespace, our website hosting provider, so that they can provide website services to us.
What Personal Information We Collect
Depending on our relationship with you, we may collect and hold:
Contact details such as name, address, phone number and email address, for clients, prospective clients, subconsultants, contractors and other business contacts.
Project-related information provided by clients or third parties that is reasonably necessary to deliver our engineering consultancy services.
Employee and contractor information, including recruitment records, employment details, training and competency records, and professional registration details.
Job applicant information submitted during recruitment.
Information you provide when making an enquiry, complaint or request through our office, website contact form or other communication channels.
We do not intentionally collect sensitive information (such as health information) except where reasonably necessary — for example, workplace injury records — and only to the extent permitted by law
How We Collect Personal Information
Directly from you — for example, through consultations, meetings, phone calls, email, our website contact form, or a job application.
From clients or other third parties in the course of delivering a project, where information is reasonably provided to us to perform the engaged services.
Through the cloud-based business systems we use in the ordinary course of running our practice.
From publicly available sources, where reasonably necessary — for example, to verify a professional registration.
Where practicable, we collect personal information directly from the individual concerned.
Why We Collect, Hold, Use and Disclose Personal Information
To provide, manage and deliver our civil engineering consultancy services, including project communication, design, review and delivery.
To manage recruitment, employment and contractor engagements.
To meet our legal, regulatory and professional obligations as a civil engineering consultancy operating in NSW.
To respond to enquiries, quote or tender for work, and manage our relationships with clients, subconsultants and suppliers.
For internal administrative purposes, such as accounting, insurance and record-keeping.
We do not sell personal information, and we do not use personal information for direct marketing without your consent, which you may withdraw at any time.
We may disclose personal information to: subconsultants, contractors or authorities involved in delivering a project, where reasonably necessary; our professional advisers, insurers and auditors; IT, software and cloud service providers who support our operations; and regulatory bodies or authorities where required or authorised by law.
Storage and Security
Personal information is stored electronically in cloud-based business systems, with access restricted to team members who reasonably require it to perform their role. We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
Disclosure of Personal Information Overseas
Some of the cloud-based software and IT service providers we use to run our business may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure these providers maintain appropriate data protection standards. We do not otherwise routinely disclose personal information to overseas recipients.
Access and Correction
You may request access to the personal information we hold about you, and may request that inaccurate, out-of-date, incomplete or irrelevant information be corrected. Requests should be made in writing using the contact details below. We will respond within a reasonable period, will not charge a fee for making a request, and will verify your identity before providing access. If we decline a request, we will provide reasons where required by law.
Privacy Complaints
If you believe we have breached the Australian Privacy Principles, you can lodge a complaint in writing using the contact details below. We will acknowledge your complaint, investigate it, and respond within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Contact Us
Groundswell Engineers Pty Ltd, 54 Hudson Street, Hamilton NSW 2303. Phone: 02 4070 9191. Email: admin@gseng.com.au. Please mark privacy-related enquiries to the attention of our Privacy Contact.